Legacy pension plans in North America
In 2021, FirstGroup sold or terminated its operations in North America.
Former employees of FirstGroup America (in either the First Student or First Transit divisions) should contact First Student, Inc. if you are unable to locate details of your pension plan or 401(k).
Former employees of Greyhound in the USA who were members of the Greyhound Lines Inc. Amalgamated Transit Union National Local 1700 Retirement & Disability Plan can find information about your pension below. If you were in any other pension plan or 401(k), you should contact Greyhound Lines, Inc.
Former employees of Greyhound in Canada can find information about your pension or retirement savings here.
Former employees of Greyhound in the USA
Legacy Greyhound ATU Retirement Plan
In October 2021, FirstGroup sold its intercity bus division in the United States, Greyhound, to FlixMobility (a global mobility provider of the FlixBus brand).
With the agreement of the Amalgamated Transit Union (ATU) and the Pension Benefit Guaranty Corporation (PBGC), FirstGroup retained responsibility for the Greyhound Lines Inc. Amalgamated Transit Union National Local 1700 Retirement & Disability Plan (renamed Legacy Greyhound Lines, Inc./Amalgamated Transit Union National Local 1700 Retirement Plan), in the expectation that the plan was to be terminated.
The plan had been closed to new entrants since November 1, 1983, and accrued benefits were frozen as of March 15, 2002.
The plan terminated effective December 31, 2023. The Trust Office is now closed.
Your benefits are not affected by a standard plan termination. Benefits for plan participants have been secured by purchasing an annuity with an insurance company. Participants who could not be located have been transferred to PBGC’s Missing Participants Program.
Contact details
Please refer to the letter you were sent from the Trust Office before it closed, or the communications you have received from the annuity provider that is now responsible for paying your pension. You are receiving a pension from one of the following annuity providers:
- Legal & General America
Your annuity is paid by Banner Life Insurance Company or William Penn Life Insurance Company of New York, depending on where you are resident
Phone: 1-800-664-6129
Email: retirementservices@LGAmerica.com
Post: Retirement Services, 3275 Bennett Creek Avenue, Frederick, MD 21704
- Fidelity & Guaranty Life
Your annuity is paid by Fidelity & Guaranty Life Insurance Company or Fidelity & Guaranty Life Insurance Company of New York, depending on where you are resident
Phone: 1-833-418-1940 (9am to 6pm Eastern)
Web: prt.fglife.com
Post: F&G PRT Service Center, Dept 17432, PO Box 1590, Lincolnshire, IL 60069-1590
In addition to an annuity from either L&G or F&G, you may be receiving a separate annuity from Cigna or Aetna:
- Cigna (Prudential Financial)
Phone: 1-800-621-1089
Post: Prudential, PO Box 5370, Scranton, PA 18505
- Aetna
Phone: 1-800-952-2700
Contact Form: https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm
Post: Aetna Life Insurance, Large Case Pensions – RTAA, 151 Farmington Avenue, Hartford, CT 06156
If you have any queries or need to inform the annuity provider of a change in circumstance, please contact the relevant annuity provider by referring to the documentation they have provided or using the contact details above.
Former employees of Greyhound in Canada
Greyhound Canada Retirement Income Plan
Greyhound Canada ceased to operate in Western Canada in 2018 and Eastern Canada in May 2021. Greyhound Canada Transportation ULC (GCTU), a FirstGroup subsidiary, remains responsible for the pension plan and is committed to terminating the plan as soon as possible.
Your benefits are not affected by a decision to terminate the plan. Benefits for plan participants are secured by purchasing an annuity with an insurance company.
Effective January 1, 2020, members of the Greyhound Western Employees Retirement Income Plan and the Greyhound Eastern Employees Retirement Income Plan were transferred into the Greyhound Supervisory Employees Retirement Income Plan. The Supervisory Plan was renamed Greyhound Canada Retirement Income Plan. The transfer of assets and liabilities was completed in February 2024, following approval from the Office of the Superintendent of Financial Institutions (OSFI). The pension plan provides Defined Benefit (DB) and Defined Contribution (DC) benefits.
In January 2023, GCTU provided formal notice of its intention to terminate the plan effective as at January 1, 2023, to OSFI and to all persons affected by the plan termination.
WTW provide administration services to the DB plan and have attempted to contact all DB plan members with details of their plan benefits and to provide information about the plan termination. Efforts to find unlocated members are continuing.
Further information
If you have any queries about your DB benefits, or have not received your communications about the plan termination, please contact:
Greyhound Pension Service Centre
c/o WTW,
130 King Street West, Suite 1500,
P.O. Box 424
Toronto, ON M5X 1E3
Phone: 1-(866)-682‐3551
DC invested assets are held by Manulife Financial. If you have any queries about your DC savings or have not received information about your options on termination, please call the Manulife toll-free number 1-(866)-991-3056
You will be contacted later in 2024 with further details about the termination. Please keep the administrators updated with any changes to your contact details.